Yes! When buying online you can select the UP Furniture location you want for pickup.

One of our collaborators will contact you to arrange a time to pick up the product. Pickups are done only during business hours from our warehouse.

Upon receipt of the product an employee of the contracted shipping company will make available the following payment methods:

1- Cash;
2- ATM;
3- MBWAY .

Delivery times may vary according to stock availability. After the purchase, one of our collaborators will inform you of the exact delivery time for your product.
You can follow and learn more at the following contact: 255 006 019

We usually call 1 hour before the displacement, but we also firm that it is entirely the client's responsibility, on the date of scheduling, the commitment to receive and welcome the employees! If you have an unforeseen problem and cannot receive, it is your responsibility to let us know in advance so that we can cancel the delivery and schedule other customers! Have common sense!

After you make your purchase online, one of our collaborators will contact you by phone so that a better delivery date can be scheduled. If the product is an "order" you will receive a contact informing you of the deadline needed to receive the product in warehouse, after the product arrives, and contacted again to schedule delivery at home.

No. We do not schedule specific times for delivery and or period! It is important to choose a day when you have total availability to receive the product! The contracted carrier is responsible for contacting you 1 hour before delivery!

No. We do not receive payments by check! We accept cash, ATM and or mbway on delivery!

Pictures of the defective product will be required, send along with a copy of your order form to our customer support email address:
apoioaocliente@upmoveis.pt
will be opened an assistance to which will be evaluated the product to identify if it will be necessary to replace the entire product or just the request of the necessary part! We are not responsible for damages caused by assemblies that are not carried out by our carriers.

According to the contracted carrier, the delivery period is from 8:00 a.m. to 8:00 p.m. daylight saving time. If something unforeseen happens, the carrier will inform you of new times or a new date!

As a rule, the customer is responsible for taking all measurements, colors, and specifications of the product before delivery! During delivery if the product does not arrive at your home it is necessary to pay for the products or try to reach an agreement with the store! Remembering that it is of extreme responsibility of the client the payment of the delivery to the contracted carrier!